Upcoming Provider Trainings
for you and your office staff
Please find our upcoming trainings scheduled for May. We believe these sessions will be valuable in supporting your efforts to provide high-quality care to our members. We encourage you to take full advantage of these training opportunities to enhance your skills and knowledge. Thank you for all you are doing to provide care to our members, now and always.
EXCELLENCE WEBINARS
Nicotine Cessation: Behavioral Considerations
This one-and-a-half-hour webinar will explore behavioral approaches to nicotine cessation including psychoeducation, motivational interviewing, and brief intervention techniques. There is no continuing education (CE) or certification associated with this course.
Thursday, May 19th at 3 p.m. EST
Misunderstood Diagnoses
We fear what we do not understand. Unfortunately, many mental health disorders are plagued by false information and stereotyping, leading to stigma. This introductory-level one-and-a-half-hour webinar will help attendees gain a clearer understanding five of the most stigmatized diagnoses: Obsessive Compulsive Disorder, Bipolar Disorder, Borderline Personality Disorder, Dissociative Identity Disorder, and Schizophrenia. No CE credit or certification is associated with this training.
Thursday, May 28th at 1 p.m. EST
MONTHLY WEBINARS
Provider Orientation
This one-hour webinar is designed for mental health and substance use providers new to our network. We will present a brief overview of who we are and what we do. We will review several topics including: our digital front door, claim submission, our clinical department, as well as the complaints, grievances and appeals process. This is a National webinar and does not cover client-specific topics.
Monday, May 11th at 12 p.m. EST
eServices Overview
This one-hour webinar aims to provide a comprehensive overview of the eServices application. It is structured as a National session and will focus on general information rather than client specifics. Participants will learn how to register for a new account and navigate the login process. Additionally, the topics covered will include eligibility verification, electronic claim and authorization submissions, as well as general navigation of the system.
Tuesday, May 12th at 12 p.m. EST
ProviderConnect Overview
This one-hour webinar aims to provide a comprehensive overview of the ProviderConnect application. It is structured as a National session and will focus on general information rather than client specifics. Participants will learn how to register for a new account and navigate the login process. Additionally, the topics covered will include eligibility verification, electronic claim and authorization submissions, as well as general navigation of the system.
Wednesday, May 13th at 12 p.m. EST
Availity Provider Portal Enhancements
This one-hour webinar will provide an overview of enhancements in the Availity Portal for Carelon Behavioral Health providers. We will demonstrate the following features:
- Provider Payer Space applications
- Administrative Functions
- Claims Dashboard
- Authorization Dashboard
Thursday, May 14th at 11 a.m. EST
Availity Provider Enrollment Webinar for Carelon Behavioral Health Providers
This one-hour webinar will cover Provider Enrollment using Availity for new providers. We will demonstrate the following features:
- Enroll as individual provider
- Join an Existing Group
Create a New Provider Group
Thursday, May 14th at 3 p.m. EST
Claims Submission Guidance
This one-hour webinar aims to provide a general overview of the process for submitting reimbursement requests for services rendered. While it will not address client-specific requirements, it will cover essential aspects of both paper and electronic claim submissions, best practices and strategies for minimizing the risk of claim denials.
Wednesday, May 20th at 12 p.m. EST
Please visit out training site for more information.
