Farmers Branch, April 24, 2023 – More than a dozen Southwestern Health Resources (SWHR) providers have earned the ‘United Heroes’ designation for delivering excellent care to their patients. The recognition from United Healthcare, shines a light on providers who scored the highest on patient-experience surveys in 2022.
“These recognitions are especially meaningful because it is solely based on patient feedback,” said Adrian White, VP-Quality, Patient Experience and Clinical Safety. “Healthcare providers have faced significant challenges and we’re proud to work with them on innovative solutions to meet the needs of the patients they serve.”
To win a United Hero Award, providers must hit specific targets on their patient-experience scorecards over the course of the year, with each target covering a critical area of the patient experience. In 2022, the targets fell into three categories:
- Getting needed care, for which providers had to achieve a 92% or higher score to win
- Care coordination, for which providers had to achieve an 88% or higher score to win
- Doctor-patient conversations, for which providers had to achieve a 58% or higher score to win
Congratulations to the SWHR providers and their clinical teams for delivering an outstanding experience for patients and the community!
About SWHR:
Southwestern Health Resources (SWHR) is a patient-centered, clinically integrated network of 31 hospital locations and more than 7000 physicians and clinicians caring for 790,000+ patients across 16 counties in North Texas. Founded by Texas Health Resources and the University of Texas Southwestern Medical Center, SWHR offers an unmatched ability to connect individuals with a full spectrum of nationally preeminent, clinical care. In addition, SWHR is the parent of Care N’ Care Insurance Co., a regional Medicare Advantage health plan that serves North Texas residents 65 and older.
At SWHR, our purpose is to build a better way to care, together. Our promise: to simplify and empower care, for good.
For more information, call 214-389-7272, Monday to Friday, 8 a.m. - 5 p.m., email swhrnews@southwesternhealth.org or visit southwesternhealth.org
The statements contained in this document are solely those of the authors and do not necessarily reflect the views or policies of CMS. The authors assume responsibility for the accuracy and completeness of the information contained in this document.
