Transitions from acute to post-acute care are the most vulnerable and costly points in the care journey for complex and frail patients. This is a universal challenge in healthcare that affects not only patient satisfaction, but also total cost of care, operational performance and clinical quality. The care patients receive in post-acute settings influences their satisfaction with their acute care experience, as patients tend to perceive the two as a single experience.
Post-acute care accounts for 97% of all Medicare spending. By improving operational performance and clinical quality, post-acute facilities' spend can be reduced and outcomes improved for the most complex patients. These improvements can also help raise patient satisfaction rates for both acute and post-acute care providers.
In a unique initiative, SWHR employed technology, data and education to improve overall performance for providers across North Texas. The goal was a seamless patient experience, appropriate utilization of beds and services, and continuous performance improvement that lowered the total cost of care.